Bdtki Privacy Policy — Your Information Is Safe

Bdtki (referred to herein as "we", "us", or "the platform") operates a trusted online gaming and betting platform for players in Bangladesh. We believe protecting user privacy is a fundamental responsibility.

This Privacy Policy applies to the bdtki.app website, mobile app, and all associated services. It explains what personal information we collect, why we collect it, how we use it, and what rights you have over your data.

In this policy, "personal information" refers to any data that can directly or indirectly identify you — such as your name, mobile number, email address, national ID number, and financial transaction details.

Bdtki collects the following types of information for various purposes. The reason each type of data is needed is also outlined below:

Bdtki only collects information that is genuinely necessary to provide its services. No excessive or irrelevant data is requested.

Bdtki uses collected data solely for the specific purposes listed below. If we ever need to use it for anything else, you will be informed in advance:

• Account Management: Completing registration, verifying login, and keeping your account secure.
• Payment processing: Processing deposits and withdrawals securely and maintaining transaction records.
• KYC verification: Verifying your identity and preventing fraud.
• Service improvement: Analyzing user experience to continuously improve the platform.
• Customer Support: Resolving your issues and sending you relevant information.
• Promotions & Offers: Notifying you of relevant bonuses and promotions based on your preferences (with opt-out option).
• Legal Obligations: Complying with regulatory requirements and preventing money laundering.
• Security protection: Detecting and preventing suspicious activity.

Bdtki protects your data using industry-leading security standards. Here are the key pillars of our security framework:

• 256-bit SSL/TLS Encryption: All data transmissions are carried out through encrypted channels.
• Firewall Protection: A robust firewall system blocks all unauthorized access attempts.
• Regular Security Audits: Independent third-party experts regularly audit our systems.
• Two-Factor Authentication: An additional layer of security is active when logging into your account.
• Access controls: Only authorized personnel may access specific data.
• Data backup: Regular backups are taken to prevent data loss in the event of an unexpected incident.

Please note, however, that no method of transmission over the internet is 100% secure. We strongly encourage you to keep your account password strong and never share it with anyone.

Bdtki never sells your personal information. However, limited data may be shared with trusted partners as necessary to deliver our services:

• Payment providers: Information required to complete transactions via bKash, Nagad, Rocket, and bank transfers.
• Identity verification services: With authorized verification agencies to complete the KYC process.
• IT Infrastructure: With our cloud hosting and server service providers.
• Law Enforcement Agencies: With government authorities when required by court order or legal obligation.

All partners are bound by confidentiality agreements with bdtki and may only use your information for specified purposes. Any third party found to be in breach of this policy will be subject to immediate action.

Bdtki uses cookies on its website. Cookies are small data files stored in your browser that help improve your experience on the site. We use three types of cookies:

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features of the site to stop working.

As a bdtki account holder, you have the following rights over your personal data:

To exercise any of the rights listed above, support@bdtki.app. We will respond within 15 business days.

Bdtki strictly does not serve anyone under the age of 18. Our registration process includes age verification.

• Date of birth is verified at the time of registration.
• Age is confirmed during the KYC process.
• Any account identified as belonging to a minor is closed immediately.
• Any data collected from a minor is removed immediately.

Bdtki does not retain your data longer than necessary. Retention periods by data type are outlined below:

• Account information: For the duration of account activity and up to 5 years after closure.
• Transaction records: Up to 7 years, as required by law.
• KYC documents: Up to 5 years after account closure.
• Support contact: Up to 2 years after the issue is resolved.
• Log Files: Up to 12 months.
• Marketing Data: Removed immediately upon opt-out.

Once the defined retention period expires, data is securely deleted or anonymized so that no individual can be identified.

Bdtki reserves the right to update this Privacy Policy as needed. When changes are made, we will take the following steps:

• A notice will be sent to your registered email address before any significant changes take effect.
• The "Last Updated" date at the top of this page will be revised accordingly.
• You will be notified of any changes at the time of your next login.
• Continued use of the service after the updated policy takes effect will be considered your acceptance of the new terms.

Previous versions of this policy are available upon request. support@bdtki.appto get in touch.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please get in touch. We're always here to help: